FAQs
Get the Facts, Skip the Hassle!
If yours is not here, email us at hello@assignme.co. We answer in under 24 hours
About
Assign Me
we aim to make your experience as seamless and efficient as possible. Here are some common questions our clients ask:
How long does it take to get started?
Five working days from your first call. Day 0: discovery call. Day 1–2: TeamMate matching. Day 3–7: 5-day no-commitment trial. Day 8: full engagement begins.
Can I interview the VA before they start?
Yes. We offer an optional 15-minute introduction call once we have shortlisted your match. Most clients skip it. Match accuracy across the last 12 months is 92%+.
What if my VA is not the right fit?
After your initial consultation, we analyze your requirements and match you with a TeamMate whose skills and experience are the best fit for your tasks. You will then receive an introduction email detailing your TeamMate’s credentials.
Do I sign a long-term contract?
No. Plans are monthly. Cancel any time, with no exit fees. The only thing you commit to is paying for hours already delivered.
Are prices in USD?
Yes by default. We can invoice in GBP, EUR, CAD or AUD on request.
Are there hidden fees?
No. The only set-up fee on the entire site is $499 for Outreach as a Service (covers domain warmup), and that is waived on a 3-month pre-pay.
What does “AI workflows included” actually mean?
We build at least one custom AI workflow inside your tools during the first 30 days of a Growth or Scale engagement. Things like inbox triage, lead enrichment, draft replies. You own the workflow when we are
done.
What hours does the VA work?
We staff your engagement against your time zone, not ours. UK clients get a 9am–5pm UK shift. US East Coast clients get 9am–5pm ET. We are 5.5 hours ahead of UK and 9.5 hours ahead of US Eastern, so we adjust our team’s hours, not yours.
What languages do your VAs speak? E
English. Native-fluent for written work. Most Team Mates speak with a neutral Indian accent on calls, which our clients have not flagged as an issue in 11 years.
What about Saturdays and Sundays?
We staff Monday–Friday by default. Weekend cover is available on Scale and bespoke pods at no extra charge.
Do your VAs sign NDAs?
Yes. Every TeamMate signs a confidentiality agreement before being given access to any client tool. We can also sign your own NDA — just send it.
Where is my data held?
Inside your tools. We do not move data into ours. We use the
same Google Drive / Notion / CRM accounts you do, with role-based access we configure
together.
Two-factor authentication?
Required on every shared tool. We do not store passwords in spreadsheets. We use 1Password for credential sharing.
Who is my point of contact?
Your TeamMate for day-to-day work. A senior partner for weekly reviews and any escalations.
How do I communicate with my VA?
Whatever channel you already use — email, Slack, Microsoft Teams, WhatsApp, or a shared dashboard. We adapt to you, not the other way round.
What if my needs change?
You can switch plans, add hands or pause — at any point. We pro-rate the change to your next billing cycle.